FREQUENTLY ASKED QUESTIONS

  • Shop Orders are meals available through our online shop. These orders are prepared fresh, immediately frozen, packaged in insulated boxes, and shipped throughout the continental U.S.

    Large Orders are for larger quantities, gatherings, catering, and events. These orders are prepared fresh and available for local pickup or delivery within Los Angeles County.

  • We offer two convenient ways to order:

    Shop Orders
    Visit our Shop page, browse our available products, and click Add to Cart. At checkout, shipping options will be available based on your delivery address. These meals are shipped frozen in insulated packaging.

    Large Orders & Catering
    For catering, family gatherings, corporate events, or bulk orders, visit our Large Orders page and submit your request.

    Depending on the size and location of your order, we'll coordinate one of the following:

    • Pickup from our kitchen.

    • Local delivery via Uber Package for eligible orders within Los Angeles County.

    • Dedicated delivery by our team for larger catering and bulk orders that require direct transportation. Dedicated delivery starts at $100, with the final fee based on the delivery location, order size, and delivery requirements.

    Once we receive your request, we'll confirm availability, provide a delivery quote if applicable, and schedule your preferred pickup or delivery time.

  • Yes! We offer several delivery options depending on the type of order.

    • Shop Orders: We ship our frozen meals throughout the continental United States. We do not ship to Alaska, Hawaii, P.O. Boxes, or Military APO/FPO addresses.

    • Large Orders: Local delivery is available throughout Los Angeles County. Eligible orders may be delivered via Uber Package or by our dedicated delivery service, depending on the order size and delivery requirements.

    • Catering & Large Event Orders: Dedicated drop-off delivery is available for larger orders and events. Delivery starts at $100, with pricing based on the delivery location, order size, and service requirements.

    If you're unsure which delivery option applies to your order, feel free to contact us and we'll be happy to help.

  • Shipping and delivery fees vary depending on the type of order.

    Shop Orders
    Shipping rates are automatically calculated at checkout based on your delivery address and the products in your order.

    Large Orders
    Local delivery is available throughout Los Angeles County. Delivery fees vary based on the delivery location and current courier rates at the time of delivery. The delivery fee will be added to your final invoice.

    Catering & Dedicated Delivery
    For larger orders that require dedicated delivery by our team, delivery starts at $100. The final fee depends on the delivery location, order size, and delivery requirements.

  • We offer flexible pickup and delivery options for both Large Orders and Catering.

    PICKUP

    Farmers Market Pickup

    • Available on Sundays at participating farmers markets.

    • Orders must be placed at least 48 hours in advance.

    • Minimum order: Half pan.

    Commercial Kitchen Pickup

    • Available by appointment on Tuesdays, Wednesdays, and Thursdays.

    • Orders must be placed at least 48 hours in advance.

    • We'll confirm your pickup time after your order is received.

    • Minimum order: Half pan.

    LOCAL DELIVERY

    For larger orders within Los Angeles County, we offer two delivery options depending on your order size and requirements:

    • Uber Package Delivery – Available for eligible large orders.

    • Dedicated Drop-Off Delivery – Available for larger orders and catering that require direct transportation. Delivery starts at $100, with the final fee based on the delivery location, order size, and delivery requirements.

    CATERING ORDERS

    Planning an event? Please submit your request through our Catering page.

    • Allow 10–15 days' notice whenever possible.

    • Minimum order: Half pan.

    • We'll work with you to customize your menu, guest count, pickup or delivery, and event logistics.

    Need on-site serving? This may be available upon request.

    Pickup and delivery availability may vary depending on the day, time, and schedule. We'll work with you to find the best option for your event.

  • For Large Orders, we recommend placing your order at least 48 hours in advance. This allows us enough time to prepare your food fresh and coordinate pickup or delivery.

    For Catering and larger events, we recommend placing your request 10–15 days in advance so we can properly plan your menu, quantity, and logistics.

    Availability may vary depending on the order size, date, and schedule. Please contact us as early as possible so we can best accommodate your request.

  • We currently attend the following farmers markets each week and are looking forward to expanding to more locations soon!

    🌿 Melrose Place Farmers’ Market (West Hollywood)

    • Address: 8400 Melrose Ave, Los Angeles, CA 90069

    • Day & Hours: Every Sunday, year-round, from 9 AM to 2 PM

    More market locations coming soon — stay tuned!

  • Yes! We offer catering services for a variety of events, including birthday parties, corporate functions, private gatherings, and more.

    For smaller gatherings or group meals, our Large Orders option may be a better fit.

    Visit our catering page for more information.

  • Our standard pickup and delivery options include food preparation and delivery only. Setup, table service, and event staffing are not included with drop-off delivery.

    For special events, on-site serving may be available upon request depending on availability and event details. Please contact us in advance to discuss your needs.

  • Shop orders are shipped once per week to ensure your meals arrive as fresh as possible.

    • Orders placed Sunday through Wednesday at 11:59 PM (PST) will ship the following Monday.

    • If Monday falls on a holiday, orders will ship on Tuesday instead.

    • Once your order ships, you'll receive a shipping confirmation with tracking information.

    Please note: This shipping schedule applies to Shop orders only. Large Orders and Catering are prepared according to the pickup or delivery date you select when placing your order.

  • Tracking depends on the type of order you've placed.

    Shop Orders

    • Once your order ships, you'll receive a shipping confirmation email with your tracking number.

    Large Orders

    • For local deliveries, driver information and delivery tracking will be provided once your order has been picked up and the delivery is in progress.

    • You will receive a live tracking link to follow your driver's location and delivery status.

    • A delivery PIN will be provided and must be given to the driver upon delivery.

    Please monitor your delivery status once your order is on the way. Customers are responsible for being available to receive their delivery at the scheduled time, as delivery delays or missed connections may occur if no one is available.

  • Shop Orders
    Your meals are prepared fresh, then immediately frozen and packaged in insulated boxes for shipping. Heating instructions and storage guidelines are included with your order. All products are perishable. Please place your meals in the freezer or refrigerator upon arrival according to the instructions provided until you are ready to enjoy them.

    Large Orders
    Large orders are prepared fresh and delivered ready to serve. For food safety, please enjoy your order upon delivery or follow any storage instructions provided based on your order type.

  • Shop Orders
    All Shop orders are prepared fresh, immediately frozen, and shipped in insulated packaging designed to help maintain freshness during transit.

    We carefully package each order to ensure it arrives in the best possible condition. Upon arrival, please place your meals in the freezer and follow the included storage and reheating instructions when you are ready to enjoy them.

    Large Orders
    Large Orders are prepared fresh and delivered locally according to your scheduled pickup or delivery time.

  • Yes, it depends on how you place your order.

    • Large Orders (Los Angeles County): All large orders are prepared fresh and delivered hot, making them ready to serve upon arrival. Delivery is available throughout Los Angeles County via Uber Package, or you can choose to pick up your order. Delivery fees vary based on distance and are quoted when your order is arranged.

    • Shop Orders: Meals ordered through shop are prepared fresh, then immediately frozen and carefully packaged in insulated boxes for shipping. This preserves freshness naturally without the need for added preservatives. Each order includes simple reheating instructions so your meals are ready to enjoy.

  • Yes, upon request.

    Send us an email on info@nourizio.com let’s talk about how we can help you with it.

  • Yes! Once you add the products to your cart, click on the cart icon and select "add gift note".

  • We offer some promotions throughout the year and you will be the first to know once you sign up.

    So join other food lovers here for giveaways, freebies and discount codes.

  • For cancellation or change of order destination and other details, you can contact via email at info@nourizio.com within 24 hours of placing your order.

  • Nourizio will be happy to replace any product(s) in the very unlikely event that they might be damaged or Spoilt within its travel life. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your package arrives and send us an email at info@nourizio.com within 24hrs of pick-up/delivery.

    Nourizio is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for the inability of a recipient to receive/retrieve the package on the day that it is delivered.

    We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by third party carrier, but this, of course, is out of our control. Products that are delivered late by our carrier is not Nourizio’s responsibility.

    Holidays or weather may delay delivery. Nourizio products are perishable and any shipping delays caused by a third party carrier, we are unable to accept returns or offer refunds. However, our shipping team will look into each case to see how we can ensure you are taken care of properly.

    For more info please check our Return & refund page

  • Nourizio gift cards are NON-REFUNDABLE.